Frequently Asked Questions
How do I contact the customer service team?
+If you have an issue with your delivery or an urgent query about your order, you can contact us at support@thesaucyspoon.in or call +919803199197 between Monday to Saturday 9 am - 7 pm.
How do I contact the customer service team?
+If you have an issue with your delivery or an urgent query about your order, you can contact us at support@thesaucyspoon.in or call +919803199197 between Monday to Saturday 9 am - 7 pm. Our customer services team will be happy to help you.
Where can I find my order number?
+In case of a successfully placed order, you will receive an email from us for your order number and the items in your order.
When will I receive my order?
+Any order placed on our website will be delivered to you within 3-8 days.
How can I check on the status of my order?
+You can contact us at support@thesaucyspoon.in or call +919803199197 to check your order status. Our team is available Monday to Saturday 9 am - 7 pm.
What should I do if the items delivered are defective, damaged, or incorrect?
+If any item is defective, damaged, or incorrect, contact our Customer Services team at support@thesaucyspoon.in or +919803199197, Monday to Saturday 9 am - 7 pm. We will resolve the issue promptly.
What should I do if my payment fails?
+Retry the payment after ensuring your account details and billing information are correct. If the payment fails again, contact our customer service team. Any debited amount will be refunded within 5-7 working days.
Do you ship internationally?
+Yes, we ship to select international locations. Shipping fees and delivery times may vary based on location.
Can I modify my order after placing it?
+Orders can only be modified within 1 hour of placement. Please contact our customer service immediately for any changes.
Can I cancel my order?
+Yes, orders can be canceled within 1 hour of placement. Contact support@thesaucyspoon.in to cancel.
What payment methods do you accept?
+We accept credit/debit cards, net banking, UPI, and popular digital wallets.
Do you offer cash on delivery?
+Yes, cash on delivery is available for select locations.
Can I track my shipment?
+Yes, a tracking link will be sent to your email after the order is dispatched.
Are your products safe and high-quality?
+Yes, all our products are manufactured with high standards of quality and safety.
Do you offer discounts or promotions?
+Yes, we frequently offer discounts and promotions. Subscribe to our newsletter to stay updated.
Can I return a product?
+Products can be returned if they are damaged or defective. Contact our customer support within 7 days of delivery.
Do you provide bulk orders for businesses?
+Yes, we cater to bulk orders. Please contact us for customized quotes and options.
Can I change my shipping address after placing an order?
+Shipping addresses can be updated within 1 hour of order placement. Contact support immediately.
What should I do if my order is delayed?
+Contact our customer service team at support@thesaucyspoon.in to inquire about delays. We will provide updated information promptly.
Do you offer gift packaging?
+Yes, we offer gift packaging for select products. You can choose the option during checkout.
How can I provide feedback?
+We value your feedback! You can send us your suggestions and reviews at support@thesaucyspoon.in.