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Go to the shop#Frequently asked questions
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How do I contact the customer service team?
If you have an issue with your delivery or an urgent query about your order, you can contact us at support@thesaucyspoon.in or call +919803199197 between Monday to Saturday 9 am - 7 pm. Our customer services team will be happy to help you.
Where can I find my order number?
In case of a successfully placed order, you will receive an email from us for your order number and the items in your order.
When will I receive my order?
Any order placed on our website will be delivered to you within 3-8 days.
How can I check on the status of my order?
In order to know your order status, you can contact us at support@thesaucyspoon.in or call +919803199197 between Monday to Saturday 9 am - 7 pm. Our customer services team will be happy to help you.
What should I do if the items delivered in my order are defective/ damaged/ incorrect?
If you receive delivery of a package from us and any item has been damaged in transit / defective / incorrect, please reach out to our Customer Services team at support@thesaucyspoon.in or call +919803199197 between Monday to Saturday 9 am - 7 pm and we will get back to you as soon as possible.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses, and passwords. If your payment still fails, you can contact our customer services team. If your payment is debited from your account after a payment failure, it will be credited back within 5 - 7 working days after we receive a confirmation from the bank. This is subject to the third-party validation of the payment failure.
